Privacy Policy

This Privacy Policy explains how Infinity Business Consulting (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website or get in touch with us. We are the data controller for the information you provide and are committed to handling it responsibly and in line with applicable data protection law in Malawi.

Who we are

Infinity Business Consulting is a firm of accountants and finance professionals based in Lilongwe, serving clients across Malawi. If you have any questions about this policy or how we handle your data, contact us at info@ibcpromw.com.

The information we collect

When you contact us through this website, we may collect:

• Your name
• Your email address
• Your phone number (if you choose to provide it)
• Any information you include in your message

We also collect limited technical information automatically (such as anonymised usage analytics, if enabled) to help us understand how the site is used and to improve it. We do not collect special-category data through this website.

How we use your information

We use the information you give us to:

• Respond to your enquiry and arrange an initial call
• Provide and administer the services you ask us about
• Meet our own legal, regulatory and professional record-keeping obligations

Our lawful bases

We rely on your consent when you submit an enquiry, on our legitimate interests in responding to and managing enquiries about our services, and on compliance with legal obligations where we are required to retain certain records. Where we act for you under an engagement, we also process data to perform that contract.

How your enquiry is handled

Our contact form is processed by a third-party form provider (for example Formspree or Web3Forms), which securely forwards your message to our email inbox. Our website is hosted on Vercel. These providers process data on our behalf under their own security and data-processing terms; your data is transmitted securely and used only to deliver your enquiry to us.

Cookies and analytics

This website aims to use only what is necessary to function. If we add analytics or other non-essential cookies in future, we will update this policy and, where required, ask for your consent through a cookie notice before any such cookies are set.

Sharing your information

We do not sell your personal data. We only share it with the service providers described above, or where we are required to do so by law or by our professional regulators.

How long we keep it

We keep enquiry data only for as long as needed to respond to you and to meet our legal and professional obligations, after which it is securely deleted. Where you become a client, we retain records for the periods required by law and our professional body.

Your rights

Under applicable data protection law you have the right to access, correct, or request deletion of your personal data, to object to or restrict its processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us on info@ibcpromw.com.

Complaints

If you have a concern about how we handle your data, please contact us first so we can put things right. You also have the right to complain to the relevant data protection authority in Malawi.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us

For any questions about this policy or your data, contact us at info@ibcpromw.com.